Privacy Policy

Perspect-IV Fitness Studio is operated by Perspectiv Health Group Inc., an Ontario corporation located at 6262 Highway 7, Unit 4, Woodbridge (Vaughan), Ontario L4H 5E7 ("Perspect-IV", "we", "us"). We respect your privacy and handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Information you give us: your name, phone number and email address, and anything you choose to share about your goals, schedule, fitness level, injuries or health when you fill in a form, use our chat, call, text or email us, or book a consultation.
• Information collected automatically: when you visit our website, cookies and similar technologies collect information such as pages viewed, device and browser type, approximate location, and how you arrived at our site (for example, from a Google search or an ad).
• Member information: if you join, we keep membership, scheduling, attendance and payment records needed to provide our services.

How we use it

• To respond to your enquiry, book your consultation and recommend a program.
• To contact you by phone, text or email about your enquiry, sessions and membership.
• To provide coaching safely, including adjusting workouts for injuries or limitations you tell us about.
• To understand how our website is used and to measure and improve our advertising.
• To meet our legal, accounting and insurance obligations.

We do not sell your personal information.

Texts and emails

When you submit a form or contact us, you agree that we may follow up with you by phone, text or email about your enquiry. You can opt out of marketing messages at any time by replying STOP to a text, using the unsubscribe link in an email, or telling us directly. We may still contact you about an existing membership or booking.

Cookies, analytics and advertising

Our website uses Google Analytics and Google Tag Manager to understand how visitors use the site, and the Meta (Facebook and Instagram) Pixel to measure and improve our ads. These tools may set cookies and collect information about your visit. You can block or delete cookies in your browser settings, opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and manage ad preferences in your Google and Meta account settings. Continuing to use our site with cookies enabled means you agree to this use.

Who we share it with

We share personal information only with service providers that help us run our business, and only as needed for that purpose, including:

• our customer-relationship, forms, chat and messaging platform (GoHighLevel / LeadConnector);
• our membership, scheduling and payment software (WellnessLiving) and payment processors;
• our website host (Wix) and analytics and advertising providers (Google and Meta);
• professional advisers such as accountants, lawyers and insurers, when required.

Some of these providers store information outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information where required or permitted by law.

Health information and physiotherapy

Please share only the health information you are comfortable sharing and that helps us coach you safely. Perspect-IV is a training studio, not a medical clinic. Physiotherapy services offered at our location are delivered by a registered physiotherapist, and clinical health records are handled in accordance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA) and the physiotherapist's professional obligations.

How long we keep it and how we protect it

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it. We use reasonable safeguards, including access controls and secure, password-protected systems, to protect it. No method of transmission or storage is completely secure.

Your choices and rights

You can ask to access or correct the personal information we hold about you, or withdraw your consent to our use of it (subject to legal or contractual limits). Contact us using the details below and we will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through our website.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Privacy questions or requests: perspectivperformance@gmail.com · (647) 696-7352
Perspectiv Health Group Inc., 6262 Highway 7, Unit 4, Woodbridge, ON L4H 5E7